Privacy Policy

Last updated: August 1, 2024

Introduction

Kerkyras Agency ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this privacy policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our website
• Book travel services through our platform
• Contact us via forms, email, or phone
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotional activities

This information may include:

• Full name and contact information (email, phone, address)
• Passport and travel document details
• Payment and billing information
• Travel preferences and special requirements
• Emergency contact information

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Cookie and tracking technology data

How We Use Your Information

We use the collected information for various purposes, including:

• Processing and managing your travel bookings
• Providing customer support and responding to inquiries
• Personalizing your travel experience and recommendations
• Sending booking confirmations, updates, and travel documents
• Marketing communications (with your consent)
• Improving our website and services
• Complying with legal obligations and preventing fraud

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers

We work with trusted third-party service providers to deliver our travel services, including airlines, hotels, tour operators, payment processors, and technology providers. These partners are contractually obligated to protect your information and use it only for the specified purposes.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new entity, subject to the same privacy protections.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. You can control cookie settings through your browser preferences, though disabling cookies may limit some website functionality.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

International Data Transfers

As a travel agency operating globally, we may transfer your personal information to countries outside your residence. We ensure appropriate safeguards are in place to protect your information during international transfers, including contractual protections and adequacy decisions.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Travel booking information is typically retained for 7 years for legal and regulatory compliance.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: